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Excursions of 1 day or less
1. All excursions of 1 day or less will be required to be paid in full at the time of booking using any of the payment methods mentioned in the payments accepted section of this website.
2. Cancellation of the excursion up to 24 hours before the date of the excursion will result in the forfeit of any costs incurred by us up until that point and any remaining monies being refunded to the client.
3. Cancellation of the excursion with 24 hours will result in all monies being forfeited and no refund will be offered. Should any client not present themselves on the day of the excursion Viajes Dreamworld will make every effort to make contact to determine cause before continuing with the scheduled excursion.
Viajes Dreamworld reserve the right to cancel
the scheduled excursion and in in the event of a cancellation by part of Viajes
Dreamworld then all clients will receive a full refund of all monies paid.
Tours of 1 night or more
1. All tours of 1 night or more will require a non-refundable deposit to be paid at the time of booking ( specified on each individual tour information ) . Should the booking be made via the website then full payment will be required at the time of booking.
2. Payment of the final balance will be required 8 weeks before travel. Viajes Dreamworld reserve the right to cancel the booking of any client who has failed to pay the final balance by the date stated. In such case any monies paid will be forfeited by the client owing to non-payment of the tour booked. All possible contact with the client will first be made before taking the decision to cancel the clients booking.
3. Cancellation fees for tours of 1 night or more ( per person )
· Greater than 56 days before Travel – Loss of deposit
· 56-30 days before Travel – 100% credit or 80% refund ( after deducting the non refundable deposit and any costs incurred by us in accordance with the policies of any third party services contracted ).
· 30-1 day before Travel – 75% credit or 50% refund ( after deducting the non refundable deposit and any costs incurred by us in accordance with the policies of any third party services contracted ).
· Within 24 hours of Travel – No refund will be offered.
1. Viajes Dreamworld reserve the right to cancel an excursion or tour for whatever reasonable reason and in this case all monies paid will to Viajes Dreamworld will be refunded to the client in full.
2. Viajes Dreamworld do not accept responsibility for any injuries sustained by clients during an excursion or tour except where negligence by a Viajes Dreamworld employee can be proven. All customers should be in possession of the necessary health insurance card or private Travel insurance policy.
3. Viajes Dreamworld do not accept responsibility for any loss, theft or damage to any clients possessions except where negligence of a Viajes Dreamworld employee can be proven.
4. Viajes Dreamworld take every care to ensure the quality of any third party providers used during our excursions and tours. We cannot accept any responsibility for any loss, theft, damage of possessions, illness or injury which results from services provided directly by them.
5. Viajes Dreamworld will not be held responsible for any client who is not in possession of the necessary Travel documentation required for the tour ( ie Passport, visas etc ).
6. Viajes Dreamworld reserve the right to remove any person or persons from the excursion or tour at any point should it be deemed that his / her conduct is causing offense / harm / potential harm to other clients. No refund to those clients removed.